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Look here for answers to Frequently Asked Questions


GENERAL

+ What is De-Kahon?

De-Kahon is a service that allows you to expand the storage space for your stuff quickly and easily! We make the process extremely easy and efficient, by putting management online and making it completely on-demand, with no minimum space and contract requirements.

+ How does De-Kahon work?

It’s easy! All you need to do is to create an account to start using our service. Then:

  • Tell us how many boxes you would like to be delivered to you. Order as much as five (5) boxes at any given time! Delivery is free!
  • Pack the stuff you would like to store in our boxes. Keep track of what’s inside by taking a picture and uploading it to our site.
  • Schedule a time for us to come back to pick up the boxes with your stuff inside. Don’t worry about unused boxes, we will only store and bill for the ones you have used.
  • If you need your stuff back, just select the box you would like returned from our site and schedule a date when you would like it returned.

+ What areas do you cover?

We are only able to serve certain parts of Metro Manila at the moment, but plan to cover all of it soon.

For the areas we do cover, we provide a flat delivery fee:

  • Makati
  • Mandaluyong
  • Manila
  • Marikina
  • Pasay
  • Pasig
  • Quezon City
  • San Juan
  • Taguig

+ What are your hours of operation?

Our website is available anytime: 24 hours a day, 7 days a week. Our customer support and delivery trucks are only available from Mondays to Sundays, 8am to 5pm however.

+ How much time does it take to order boxes or get my stuff returned?

It will take no longer than 24 hours.

+ Can I schedule when I want my boxes delivered or returned?

Absolutely—we provide delivery time windows either in the mornings or afternoons.

+ Who uses De-Kahon?

De-Kahon serves both individuals and business clients who need more space for their stuff, wherever they might be: in a condo unit, house, apartment, business office, hotel room, or student dorm.

  • Families use us to store clothes, toys, small appliances, and other things that they may not use all the time, but still need.
  • Students use to store their books, projects, gadgets, and other things that they may need for school. We also help them easily transport their stuff from their home to their dorm or apartment within the Metro Manila area.
  • Office workers and professionals use us to store their weekend hobbies and passions: such as sports equipment, art materials, musical instruments and others they want to keep and continue to use but don’t have the space for.
  • Vacationers and expatriates use us to put their things in storage while they are away from the city or country for extended periods of time and want them back when they return.
  • Businesses use us to store their slow-moving or seasonal inventory items, POPs, flyers, brochures, office supplies and other stuff that would take too much space and be too costly to store at the office or at the shop.

SYSTEM

+ How do I sign up?

Just click on the "Sign up" link at the bottom-left part of the page and give us your name, email, desired password, and promo code if any. Signing up is fast and free!

+ Will you share my email and contact info with others?

Absolutely not! We value your privacy. Read more about our policy here.

+ How do I schedule the delivery of empty boxes?

Just log in, select “Order boxes” in the top navigation bar, click on the number of boxes you need, click on “Next” and confirm the delivery details.

+ How do I schedule the collection of my boxes?

Just log in, select the boxes, in the “Boxes with you” section, and click on “Add to storage.”

+ How do I schedule the retrieval my boxes from storage?

Just log in, select the boxes, in the “Boxes in storage” section, and click on “Deliver to me.”

+ Am I able to see my stuff online?

Yes take a photo of your box before it is sealed, and upload these photos to our site so you know what you have in De-Kahon at all times. You can attach notes or a list of the items with the photos as well. This makes ordering back the stuff you need from inside the boxes as simple and as fast as possible.

+ Do I need to be online to use your system?

Yes you need to be connected to the Internet to access our system.

+ Is there a mobile app?

Not yet, but our website will work perfectly in small screens such as on tablets or smart phones.


BOXES

+ What kind of boxes do you use?

We only use high quality, polypropylene plastic boxes. They are highly durable, long-lasting, and sturdy: chosen by us to keep your belongings absolutely safe.

+ How big are your boxes?

They measure 60cm(L) X 40cm(W) X 36cm(H). It can store approximately 20 pairs of shoes, 100 t-shirts, or 150 DVDs.

+ How do I secure my boxes?

We provide each box with two tamper-evident seals. These seals are marked with a unique identifier to let you know if the boxes have opened and tampered with.

In addition, for an additional cost, we can provide you with silica gel packets. These silica gel packets absorb moisture and keep things inside your box dry.

For your peace of mind however, we advise wrapping fragile items in plastic or bubble wrap, to make sure they don’t absorb moisture and don’t break during transportation. We can provide this as well for an additional cost and can be delivered along with your boxes.

+ Can I use my own boxes?

Not at this time. At the moment we are only able to accept storage of items inside the boxes that we provide.

+ How many boxes can I order at one time?

You can order as much as five (5) boxes delivered to you at a time. Don’t worry about not being able to use all of them, we will only charge you for the boxes you actually use and store with us. In fact we recommend taking one box extra of what you estimate to use just to be safe.

+ Is there a limit to how much I can store in each box?

Yes. Please make sure that when you pack your stuff that the lid can be fully closed: with the 2 parts of the lid interlocking properly and lying flat with no bulges. We are also able to accept only a maximum weight of 25 kg per box. If a box exceeds the allowed weight, we will ask that you move some of the items to another box.

+ Will you open my boxes?

No. We will seal each box in front of you with our tamper-evident seals and which we will make sure not to open. We will also ask you to sign your name on the seals to make doubly sure that we would not tamper in any way with your boxes during storage.

In cases however where it is apparent that there is something dangerous, smelly, or illegal in your boxes; or in cases we are compelled by authorities, we might open your boxes. We will however make sure to contact you beforehand in these types of exceptional cases. We also ask that our collectors do a cursory visual inspection of the boxes before they are sealed in front of you.

+ How long can I keep the unused boxes you delivered to me for?

We ask that you schedule the collection of your filled boxes within seven (7) days from the date that the boxes were delivered to you. If, after seven (7) days the boxes are still with you, we will need to charge you as if the boxes were in storage.

+ Can you pack my stuff for me inside the boxes?

Not at this time. We ask that you pack your stuff inside of the boxes yourself, which on collection we will seal in front of you with our complimentary tamper-evident seals.


STORAGE

+ Where is my stuff stored?

Your stuff is stored in our secure warehouse in Marikina City. The warehouse is guarded 24x7 by our security guards and CCTV cameras.

+ Can I deliver or pick up my stuff personally to your warehouse?

No. We do not allow this for both privacy and security reasons.

+ What can I store with you?

Pretty much anything that will fit inside our boxes.

For safety, compliance and insurance reasons, we are not able to accept the following:

  • Foods, liquids, or perishable items
  • Explosive weapons or ammunition
  • Combustible or flammable materials including but not limited to petroleum, oil, alcohol and gas
  • Very fragile, high value items.

We ask that our collectors do a cursory visual inspection of the contents of your box before they are sealed to make sure that no items are stored in the boxes that are in violation of our terms of service.

+ Can I store items with you that won’t fit inside of a box?

Not at this time. At the moment we are only able to accept storage of items that fit inside the boxes that we provide.

+ Is there a minimum time frame for your storage services?

One month or thirty (30) days. The moment your boxes with all of your stuff get picked up and arrive at our warehouse, we will immediately charge you for our storage services for the month, even if you don’t use up all of it.

If you store your items with us for more than a month or thirty (30) days, we will bill you for the following month immediately on the day after the lapse of the previous month.

+ Can I access the stuff in my boxes while they are in storage?

Absolutely! Feel free to have your boxes delivered to you any time so you can get a hold of any of the stuff stored inside it when and where you need it.

We will however charge you for the delivery of each box back to you or your designated recipient. We will not however charge you additional fees to return them to storage, as long as it is still within the minimum storage period of 1 month or 30 days.

+ Do you charge any additional fees?

We reserve the right to charge additional fees for missed bookings or collections through no fault of our own: in cases where the customer has booked a schedule for delivery or collection but failed to be present to receive the boxes.


DELIVERIES AND COLLECTIONS

+ How much advanced notice do you need for deliveries and collections?

We need at least a day of advanced notice. Bookings made before 4pm can arrive the same day. Bookings made after 4 pm might have to be scheduled the day after next.

+ I live or work in a condo, apartment or office space above the ground floor. Can you have the boxes delivered to my door?

It depends. Many places have security that will not allow our personnel to go up. In these types of situations, we ask that you advise us beforehand via the “Delivery instructions” box inside of the Delivery details form of our online system, so we can contact you to come down and meet us.

+ I live and work in a place where gates pass needs to be secured before items can be transported in or out. How do I coordinate this with you?

When you ask boxes to be delivered or picked up, we ask that you advise us beforehand via the “Delivery instructions” box inside of the Delivery details form of our online system, so we can contact you and secure these documents beforehand to ensure a smooth process.

+ I’m not available; can I instruct someone to receive the boxes for me?

Yes, just make sure that you advise us beforehand via the “Delivery instructions” box inside of the Delivery details form of our online system. We will be capturing and logging that person’s name and ID to make sure that only those you have authorized to receive the boxes for you are able to do so.

+ I want to deliver my boxes to someplace or somebody else. Is this possible?

Absolutely! Just as long as they are within our supported areas within Metro Manila.

One of the great ways you can use De-Kahon is for moving your stuff from one place to another—such as from your hose to your condo, or for when you want to lend your stuff to someone else, or to give them away. There are many ways you can use De-Kahon to make your life or the lives of someone else you care about much better!

To do so, simply fill in a different delivery address inside of the Delivery details form of our online system. Advise us beforehand who will be receiving the items via the “Delivery instructions” box of the same form. We will be capturing and logging that person’s name and ID to make sure that only those you have authorized to receive the boxes for you are able to do so.


PRICING AND PAYMENTS

+ How much does the storage service cost?

We offer flat pricing with no hidden fees of only Php 300/box/month for each box you store with us.

The price already includes tax.

+ How much does the delivery of the boxes cost?

Initial delivery of empty boxes and retrieval of those boxes are absolutely free, no matter how many they are.

To have the boxes returned to you from storage has a fee of Php 300/box within Metro Manila. The price already includes tax.

+ Do you offer discounts for long storage periods or for a bigger volume of boxes?

Not at this time. We want to keep things simple for you and for us and just offer a flat fee of Php 300/box/month.

We do plan to offer promotions and incentives for referrals. Watch out for these soon!

+ What payment methods do you support?

At this time we can only accept payments via Paypal or Credit Cards processed through Paypal.

+ Will you be providing invoices and receipts?

Yes, we will email these to you.

+ Is insurance provided as well?

Yes insurance is available as an option with coverage of up to Php 10,000 for items stored inside each box.


SECURITY

+ How can I be sure my items are safe with you?

  • We are a duly registered company with the SEC.
  • We only hire and use vetted drivers and delivery personnel.
  • We make sure that it is only you who touches your stuff and packs them inside the boxes.
  • We use only high quality, durable polypropylene plastic boxes that were designed to keep items stored inside safe and secure.
  • We provide tamper-evident seals that have been marked with specific identification to give you peace of mind that your stuff is securely kept inside.
  • We can provide as an additional option, silica gel packs and plastic bubble wrap to keep your items dry and safe from bumps and scratches during transport.
  • We store your stuff in our secure warehouse in Marikina City. The warehouse is locked and guarded 24x7 by our security guards and CCTV cameras.
  • To keep our facilities safe and secure, we do not open our warehouses to outsiders or unauthorized personnel.
  • You can contact us anytime for any concerns or issues via phone, email, or chat.

+ Are my items insured?

Yes insurance is provided as an option with coverage of up to Php 10,000 for items stored inside each box.